VP of Customer Growth & Experience

Elevate Ventures, Inc.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Unlimited PTO

11 holidays

Health/dental/vision coverage

401(k) with employer match

Paid parental leave

Technology & home-office support

Annual team offsite

Sabbatical after 3 years

Job summary

Boardable seeks a VP of Customers to build the post-sale customer organization and drive retention, expansion, and long-term growth. Reporting to the CEO, this leader will own Customer Success, Support, Services, renewals, and strategic account development, shaping segmentation and account-management for a diverse customer base.

In this hands-on role, you will partner with Sales, Product, and Marketing to translate customer behavior into better product decisions and value delivery, leveraging AI

Qualifications

• Proven track record of building or leading post-sale customer organizations (CS/Support/Services).
• Experience improving retention, expansion, and customer outcomes in a B2B SaaS business.
• Ability to design segmentation, coverage models, and onboarding for scalable growth.

Responsibilities

• Lead Customer Success, Support, and Services functions with clear accountability across the customer journey.
• Own retention, renewals, expansion, health, and performance of the existing customer base.
• Build and optimize the customer lifecycle from post-sale handoff through adoption, renewal, and advocacy.
• Develop segmentation and coverage strategies based on customer needs, potential, complexity, and opportunity.
• Create account-management capabilities to deepen strategic relationships with top customers.
• Improve onboarding and services delivery to accelerate customer value and long-term adoption.
• Collaborate with Sales to improve fit, handoffs, and expansion opportunities across organizations.
• Partner with Product, Marketing, and leadership to turn customer insight into product, packaging, and messaging.
• Use AI to enhance customer intelligence, personalization, and team productivity.

Skills

Customer Success

SaaS

Leadership

Cross-functional collaboration

Job description

Boardable seeks a VP of Customers to build the post-sale customer organization and drive retention, expansion, and long-term growth. Reporting to the CEO, this leader will own Customer Success, Support, Services, renewals, and strategic account development, shaping segmentation and account-management for a diverse customer base.

In this hands-on role, you will partner with Sales, Product, and Marketing to translate customer behavior into better product decisions and value delivery, leveraging AI