Chief Enterprise Customer Success Leader

iboss; United States; On-site; USD 250,000 - 380,000; Full time

Benefits offered by this job

Base salary + bonus

401(k) with company match

Unlimited PTO

Job summary

iboss is seeking an experienced and strategic VP of Customer Success to lead and scale our global Customer Success organization. In this executive role, you will be responsible for driving customer retention, satisfaction, and growth across our enterprise customer base — ensuring every customer realizes the full value of the iboss platform.

You will serve as a key executive partner to our largest and most strategic enterprise customers, working cross-functionally with Sales, Product,

Qualifications

• 10+ years in Customer Success or post-sale roles, with at least 4 years in senior leadership
• Proven track record leading enterprise CS teams at a B2B SaaS company
• Experience managing Fortune 500/large enterprise relationships at the C-suite level
• Proven ability to improve metrics like NRR, GRR, churn, and CSAT in an enterprise segment
• Strong communication, presentation, and executive stakeholder management skills
• Experience in cybersecurity, network security, or cloud security industries
• Familiarity with Zero Trust, SASE, CASB, or Secure Web Gateway concepts
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or Electrical Engineering

Responsibilities

• Lead, mentor, and scale a high-performing CS leadership team for enterprise accounts
• Define and execute CS strategy, structure, and operating model for rapid growth
• Foster accountability and customer obsession within the CS organization
• Recruit, develop, and retain top talent for an enterprise-focused team
• Own metrics like NRR, GRR, CSAT, and renewal rates across the enterprise segment
• Drive proactive strategies to boost product adoption and reduce churn
• Build executive relationships with C-suite stakeholders
• Partner with Sales to support upsell, cross-sell, and renewals

Skills

Enterprise CS leadership

Executive relationship mgmt

Leadership & scaling

SaaS business model

Data-driven decisions

Education

Bachelor's degree in CS/Engineering/IT

Job description

iboss is seeking an experienced and strategic VP of Customer Success to lead and scale our global Customer Success organization. In this executive role, you will be responsible for driving customer retention, satisfaction, and growth across our enterprise customer base — ensuring every customer realizes the full value of the iboss platform.

You will serve as a key executive partner to our largest and most strategic enterprise customers, working cross-functionally with Sales, Product,