VP, Client Success & Onboarding Leader

Reliant Health Partners, LLC; Northern (KY); Remote; USD 150,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Plan

HSA/FSAs

PTO & Leave

EAP

Job summary

Reliant Health Partners is hiring a Vice President of Client Success to build and lead two functions—Onboarding and Client Success—creating teams and processes that move clients from signed agreement through go-live and ongoing support.

The ideal candidate has 10+ years in healthcare leadership, experience with self-insured employers or payers, executive presence, and a proven ability to turn client needs into action to drive retention and growth.

Qualifications

• 10+ years in client success, account management, or related healthcare leadership roles.
• Healthcare experience required; cost containment experience and work with self-insured employers, payers, or brokers preferred.
• Demonstrated ability to master complex products and services, translate functionality and limitations for clients, and hold internal teams accountable for delivering against contracted scope and expectations.

Responsibilities

• Build a high-performing Client Success team with clear roles, accountability, and the capabilities needed to create and execute a scalable operating model.
• Build the Onboarding function to translate signed agreements into clear implementation requirements, validate scope and expectations across teams, and ensure go-live matches what was sold.
• Lead Client Success in coordinating client inquiries, reporting, insights, cross-functional follow-through, and timely issue resolution, aligning needs with the right solution.

Skills

Leadership

Healthcare leadership

Client success

KPIs

Onboarding

Job description

Reliant Health Partners is hiring a Vice President of Client Success to build and lead two functions—Onboarding and Client Success—creating teams and processes that move clients from signed agreement through go-live and ongoing support.

The ideal candidate has 10+ years in healthcare leadership, experience with self-insured employers or payers, executive presence, and a proven ability to turn client needs into action to drive retention and growth.