VP, Account Management — Build & Scale from Scratch

Stord, Inc.; United States; Remote; USD 250,000 - 380,000; Full time

Job summary

Stord is seeking a VP of Account Management to build and lead the AM function from scratch, owning the post-sale relationship and a $1B+ book of business. You will hire and develop the AM team and partner with CX, Solutions Consulting, and Marketing to drive retention and growth across the installed base.

This leader will own the full renewal book, forecast accuracy, and gross retention, while driving expansion and defining compensation aligned to renewals and expansion. The CRO reports line.

Qualifications

• 10+ years in Account Management, Customer Success, or hybrid renewal/expansion roles, with leadership experience.
• Experience building AM/CS functions from scratch and owning renewal and expansion quotas.
• Strong executive presence and multi-stakeholder relationship management.

Responsibilities

• Build and own Stord's AM function from scratch, including headcount, structure, territory and book design.
• Own full renewal book, forecast accuracy, on-time renewal execution, and gross retention.
• Drive expansion across the installed base and define AM compensation tied to renewals and expansion.

Skills

Executive presence

CRM / renewal forecasting

Leadership

Strategic account management

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Stord is seeking a VP of Account Management to build and lead the AM function from scratch, owning the post-sale relationship and a $1B+ book of business. You will hire and develop the AM team and partner with CX, Solutions Consulting, and Marketing to drive retention and growth across the installed base.

This leader will own the full renewal book, forecast accuracy, and gross retention, while driving expansion and defining compensation aligned to renewals and expansion. The CRO reports line.