VP, Client Success

IsoTalent; Lindon (UT); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance 100% paid by employer

Supplemental benefits package (dental,

401(k) with company match

PTO + holidays

Job summary

IsoTalent is a well-connected provider seeking a VP of Client Success to design and lead the account management function from the ground up. The role focuses on preserving and expanding the client base, staying hands-on with renewals, and building a high-performing team across onboarding, renewals, and account management.

The VP will report directly to the COO, partner with sales and marketing leadership, and own the client lifecycle strategy from onboarding through renewal across a diverse

Qualifications

• 10+ years of background experience in sales and/or account management.
• 10+ years of experience with both SMB and enterprise-level accounts.
• Industry experience in professional services.
• Strong strategic thinker who has built or scaled a client success/account management function from the ground up.
• Strong manager who can mentor the team and build new functions.

Responsibilities

• Own renewal strategy and drive retention across the client base.
• Identify and execute expansion and upsell opportunities within existing accounts.
• Build and lead an account management team while staying hands-on with key and at-risk accounts
• Partner with sales, marketing, and operations to align on the client lifecycle from onboarding through renewal
• Create playbooks, processes, and metrics to scale a client success function from scratch

Skills

Sales & Account Management

SMB & Enterprise Accounts

Strategic thinking

People management

Job description

Our client, a well-established provider of Payroll, HR, Workers' Comp, and Benefits solutions for small to medium-sized businesses, is looking for a VP of Client Success to build and lead their account management function from the ground up. Do you know how to turn a growing book of business into a retention and expansion engine? Can you build a client success organization from scratch and make it scale across a diverse client base? Are you the kind of leader who'd rather get in front of an at-risk account and fix it than sit around building dashboards? If so, this VP of Client Success role might be exactly what you're looking for. Keep scrolling to see what this company has to offer.

The Perks!

• Health insurance 100% paid by employer for both employee and family
• Additional voluntary supplemental benefits including dental, vision, life insurance, disability, accident, and critical illness coverage
• 401(k) + company match
• Paid time off + Paid holidays

A Day in the Life of the VP of Client Success

This is a true player-coach role for a client success leader who wants to build something from the ground up. Reporting directly to the COO, you'll partner closely with sales and marketing leadership to protect and grow the existing client base, all while staying hands-on with key accounts and renewals yourself. You'll build out a high-performing team spanning account management, renewals, and client onboarding.

Responsibilities include:

• Owning renewal strategy and driving retention across the client base, reducing churn through proactive account health monitoring and early intervention
• Identifying and executing expansion and upsell opportunities within existing accounts across the company's Payroll, HR, Workers' Comp, and Benefits product lines
• Building and leading an account management team while staying hands-on with key and at-risk accounts
• Partnering closely with sales, marketing, and operations to align on the client lifecycle from onboarding through renewal
• Building the playbooks, processes, and metrics (QBRs, health scores, escalation paths) needed to scale a client success function that doesn't exist yet

Requirements and Qualifications:

• 10+ years of background experience in sales and/or account management
• 10+ years of experience with both SMB and enterprise-level accounts
• Industry experience in professional services
• Strong strategic thinker who has built or scaled a client success/account management function from the ground up
• Strong manager who can mentor the team and build new functions

About the Hiring Company:

For more than 30 years, our client has partnered with small to medium-sized businesses to provide Payroll, HR, Workers' Compensation, and Benefits solutions. Their mission is to support clients so they can focus on growing their businesses without getting bogged down in employee administration.