VP of AI Product & Platform Innovation

JP Morgan Chase; New York (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

JP Morgan Chase's Asset Management PMO team is hiring a Product Manager to help build Service Assist, our generative AI and automation platform that channels client inquiries into one workspace and helps servicing teams respond faster and more accurately.

This builder role rewards turning ideas into prototypes, delivering backlogs with clear user stories, and collaborating with Engineering, Design, and Data Science to bring AI solutions to production while maintaining risk controls.

Qualifications

• Hands-on AI experience building prototypes or tools.
• Understanding of prompt engineering, LLMs, retrieval-augmented generation, and agent-based AI.
• Experience delivering products in an Agile environment with backlogs and user stories.
• Clear communication and ability to demo work to stakeholders.
• Willingness to learn and adopt new AI tools and techniques.

Responsibilities

• Prototype quickly and build Service Assist features, agents, and workflows.
• Create and maintain AOPs and agent workflows for email triage, routing, response drafting, and case management automation.
• Own part of the backlog, write user stories, define acceptance criteria, and sequence work from discovery to release.
• Collaborate with Engineering, Design, and Data Science to hand off prototypes and move experiments to production.
• Spend time with users to understand inquiries and identify automation opportunities.
• Measure adoption, response time, accuracy, and automation rates using SQL and dashboards; iterate accordingly.
• Test AI responsibly by building evaluation sets and applying controls per Risk & Controls standards.
• Drive adoption through demos, quick-start guides, and training for servicing teams.

Skills

AI prototyping

LLM concepts

Agile product delivery

Communication

Learning mindset

Ambiguity tolerance

Tools

Python

SQL

Git/GitHub

APIs

Job description

JP Morgan Chase's Asset Management PMO team is hiring a Product Manager to help build Service Assist, our generative AI and automation platform that channels client inquiries into one workspace and helps servicing teams respond faster and more accurately.

This builder role rewards turning ideas into prototypes, delivering backlogs with clear user stories, and collaborating with Engineering, Design, and Data Science to bring AI solutions to production while maintaining risk controls.