VP, Loan Servicing & Financial Assistance

Redwood Credit Union; Napa (CA); On-site; USD 193,000 - 227,000; Full time

Benefits offered by this job

Competitive medical, dental, andvision

401(k) program with employer match

Time Off — PTO + holidays

Performance incentive plan

Employee discounts on loan products

Job summary

Redwood Credit Union is seeking a Vice President of Financial Assistance & Loan Servicing to strategically plan, direct, and monitor all post-funding loan activities including residential, consumer, commercial and investor portfolios. The role emphasizes delinquency management, risk-based collections, and exceptional member experiences while reducing loan-loss exposure.

You will recruit, develop, and retain a high-performing team, advise senior leadership on portfolio performance, and ensure

Qualifications

• Bachelor's degree in business administration, finance, or closely related field
• Minimum ten years of lending operations and collections experience
• Strong leadership and team-building abilities
• Knowledge of debt collections, bankruptcy, foreclosure and loan servicing
• Ability to travel up to 20%

Responsibilities

• Provide strategic direction for loan servicing and financial assistance programs.
• Lead collections, loss mitigation, and recovery activities.
• Oversee compliance with federal and state lending laws.
• Collaborate with mortgage subservicers and third-party vendors.
• Build and develop a high-performing, compliant team.
• Present performance, risk, and trends to senior leadership.
• Represent RCU at industry events and committees.

Skills

Leadership

Loan servicing

Debt collections

Data analysis

Strategic planning

Regulatory compliance

Team building

Travel up to 20%

Education

Bachelor's degree in business administration/finance

Job description

Redwood Credit Union is seeking a Vice President of Financial Assistance & Loan Servicing to strategically plan, direct, and monitor all post-funding loan activities including residential, consumer, commercial and investor portfolios. The role emphasizes delinquency management, risk-based collections, and exceptional member experiences while reducing loan-loss exposure.

You will recruit, develop, and retain a high-performing team, advise senior leadership on portfolio performance, and ensure