SVP of Loan Servicing & Investor Relations

Lafayette Federal Credit Union; Louisiana (MO); Hybrid; USD 190,000 - 260,000; Full time

Benefits offered by this job

Employer paid health insurance premium

Fully funded deductible

401k employer matching

Life and disability insurance

Paid time off, holidays & birthday

Educational assistance

Commuter benefits

Job summary

Lafayette Federal Credit Union is seeking a Senior Vice President of Servicing Administration to lead post-funding loan servicing strategy, performance, and governance. You will manage internal teams and third-party sub-servicers to ensure compliance, borrower focus, and asset quality while aligning with investor expectations and funding strategy.

The role oversees servicing of Consumer loans, including Credit Cards, Auto, RVs, Mortgage, and related products, with a focus on scalable operations,

Qualifications

• 10–15 years of progressive experience in similar roles, including 5+ years in a senior leadership role.
• Deep understanding of consumer and mortgage loan servicing, default management, and regulatory compliance (FDCPA, RESPA, FCRA).
• Experience with investor relations, investor reporting, remittance, audit response, and sub-servicer oversight.

Responsibilities

• Set the strategic direction for all post-funding loan servicing functions with a focus on compliance, service quality, and borrower satisfaction.
• Oversee internal servicing operations and third-party sub-servicers to ensure performance and contract compliance.
• Establish servicing standards, metrics, reporting, and controls for scalability and governance.
• Lead investor relations and ensure timely, accurate investor reporting and communications.

Skills

Strategic leadership

Investor relations

Regulatory compliance

Operational excellence

Vendor management

Executive communication

Education

Bachelor’s degree in Business/Finance/Accounting/Operations

Advanced degree or certifications preferred

Tools

Servicing systems

Job description

Lafayette Federal Credit Union is seeking a Senior Vice President of Servicing Administration to lead post-funding loan servicing strategy, performance, and governance. You will manage internal teams and third-party sub-servicers to ensure compliance, borrower focus, and asset quality while aligning with investor expectations and funding strategy.

The role oversees servicing of Consumer loans, including Credit Cards, Auto, RVs, Mortgage, and related products, with a focus on scalable operations,