VP of Loan Servicing & Financial Assistance

TalentAlly; Napa (CA); On-site; USD 193,000 - 227,000; Full time

Job summary

Redwood Credit Union seeks a Vice President of Financial Assistance & Loan Servicing to strategically plan, direct, and monitor all financial assistance and loan servicing activities, including delinquency management, DMV services, and risk-based collections, while delivering exceptional member experiences.

The role oversees debt collection operations, regulatory compliance, and partnerships with subservicers, with leadership responsibilities across multiple portfolios and teams.

Qualifications

• Bachelor's degree in business administration, finance, or related field, or equivalent experience.
• Minimum 10 years working in lending operations and collections at a financial institution.
• At least 3 years of progressive leadership experience.

Responsibilities

• Review and identify cost-effective utilization of all resources.
• Build and maintain a high performing team by mentoring and training.
• Lead and direct loan servicing and financial assistance activities and all collection/loss mitigation activities.
• Demonstrate solid knowledge of federal and state loan servicing, collection, bankruptcy, and related regulations.
• Oversee governance, strategies, and partnerships to ensure compliance and efficient operations.

Education

Bachelor's degree in business administration, finance, or closely related field

Ten years of lending operations and collections experience in a financial institution

Three years of progressive leadership experience

Job description

Redwood Credit Union seeks a Vice President of Financial Assistance & Loan Servicing to strategically plan, direct, and monitor all financial assistance and loan servicing activities, including delinquency management, DMV services, and risk-based collections, while delivering exceptional member experiences.

The role oversees debt collection operations, regulatory compliance, and partnerships with subservicers, with leadership responsibilities across multiple portfolios and teams.