VP, Hybrid Enrollments & Digital Growth

Achieve; Utah; Hybrid; USD 240,000 - 275,000; Full time

Benefits offered by this job

Hybrid/remote work options

401(k) with employer match

Medical, dental, and vision benefits

Paid vacation and sick leave

Education assistance and wellness支持

Job summary

Achieve is seeking a Senior leader to drive a digital-first, hybrid enrollment transformation across multiple sites and remote teams. You will shape the end-to-end enrollment funnel, balancing AI-assisted processes with human expertise to optimize conversion, CAC and LTV.

You will partner with Product, Marketing and Lending to align cross‑functional strategies and scale a modern multichannel contact approach. A strong background in fintech and change leadership is essential to succeed.

Qualifications

• Bachelor's degree required in a relevant field.
• MBA or advanced degree is a plus.
• Proven leadership of large hybrid or digital enrollment/sales teams.

Responsibilities

• Lead the hybrid enrollment transformation from phone-led to digital-first enrollment.
• Shape the digital enrollment experience with Product, Design and Engineering.
• Redesign the sales operating model for blended human/AI capacity.
• Run a multichannel contact strategy focusing on answer rate and trust.
• Engage the lead with AI-enabled dialing and advisor handoffs.
• Put AI to work across the sales lifecycle to improve advisor performance.
• Measure KPIs like CAC, LTV, and enrollment conversion.
• Drive enterprise alignment with Lending and cross-product paths.
• Lead people through change and maintain Achieve's values.
• Ensure regulatory compliance across channels (TSR, TCPA, UDAAP).

Education

Bachelor's degree

MBA (preferred)

Tools

Five9

Genesys

Salesforce

Twilio

Job description

Achieve is seeking a Senior leader to drive a digital-first, hybrid enrollment transformation across multiple sites and remote teams. You will shape the end-to-end enrollment funnel, balancing AI-assisted processes with human expertise to optimize conversion, CAC and LTV.

You will partner with Product, Marketing and Lending to align cross‑functional strategies and scale a modern multichannel contact approach. A strong background in fintech and change leadership is essential to succeed.