VP, Hybrid Enrollment Transformation

Achieve; San Mateo (CA); Hybrid; USD 240,000 - 275,000; Full time

Benefits offered by this job

Hybrid and remote work opportunities

401(k) with employer match

Medical, dental, and vision coverage

Wellness and education benefits

Education expense assistance

Job summary

Achieve is transforming its enrollment model to a digital-first, hybrid approach. As Vice President, Client Enrollments, you will lead a multi-site and remote organization of directors, managers, and hundreds of enrollment specialists, delivering enrollment targets monthly, quarterly and annually.

You will align digital self-enrollment with advisor-assisted sales, collaborating with Product, Marketing and Data Science to optimize the funnel, conversion, and CAC.

Qualifications

• 12+ years of progressive sales/enrollment leadership experience.
• Experience leading large teams through digital/hybrid transitions at scale.
• Strong knowledge of consumer financial services regulation (TCPA, UDAAP, etc.).
• Bachelor's degree required; MBA is a plus.

Responsibilities

• Lead the hybrid enrollment transformation from phone-led to digital-first enrollment.
• Partner with Product, Design and Engineering on the guided flow and milestones.
• Redesign the sales operating model and staffing plans for hybrid channels.
• Run a modern multichannel contact strategy across voice, SMS, email, chat and AI.
• Align lead engagement with AI dialing and ensure contextual handoffs to advisors.
• Deploy AI to improve advisor performance and customer experience.
• Establish KPIs and run controlled tests to validate changes.
• Drive enterprise alignment with Lending on cross-product paths and shared data.
• Lead people through change and maintain focus on Achieve's values.
• Ensure regulatory compliance across channels and disclosures.

Skills

Transformation leadership

Digital funnel fluency

Multichannel experience

AI in sales ops

Regulatory knowledge

Executive communication

Education

Bachelor's degree required

MBA preferred

Tools

Five9/Genesys dialers

Salesforce CRM

Twilio

AI automation tools

Job description

Achieve is transforming its enrollment model to a digital-first, hybrid approach. As Vice President, Client Enrollments, you will lead a multi-site and remote organization of directors, managers, and hundreds of enrollment specialists, delivering enrollment targets monthly, quarterly and annually.

You will align digital self-enrollment with advisor-assisted sales, collaborating with Product, Marketing and Data Science to optimize the funnel, conversion, and CAC.