VP, FinTech Partner Engagement

CFSB; New York (NY); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Community Federal Savings Bank (CFSB) is seeking a VP, Partner Engagement to oversee day‑to‑day operations of FinTech partner relationships, from onboarding to ongoing oversight. The role acts as a liaison across business development and operations, coordinating diligence, documentation, and program changes.

Hybrid work with NYC office 2–3x weekly. The role requires strong compliance, risk management, and collaboration across multiple lines of business to ensure effective partner programs and

Qualifications

• 5+ years of experience in compliance, risk management, audit, or a related field within banking, fintech, or financial services.
• Experience managing compliance activities across settlement services, card issuing, payments, sponsored banking, correspondent banking, or retail banking.
• Strong knowledge of consumer and commercial compliance requirements relevant to partner programs and third‑party oversight.
• Demonstrated experience coordinating across multiple lines of business, managing deliverables, and maintaining accountability for quality and deadlines.
• Strong analytical skills, sound compliance judgment, and the ability to document and elevate concerns clearly.
• Experience with compliance technology, workflow, data, and reporting tools is preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Act as initial operational point of contact for prospective and existing FinTech partners, from initial diligence requests through onboarding and ongoing relationship management over the lifecycle.
• Collect and organize partner diligence packages and route required documentation to the appropriate lines of business, including Finance, IT, Partner Compliance, Fraud, Risk, BSA/AML, Legal, and other subject matter reviewers.
• Create and support management of intake tickets and tracking for onboarding and program change requests, ensuring the right stakeholders are engaged at the right stage.
• Serve as a client‑facing contact for partners on onboarding requirements, documentation requests, and program change discussions.
• Manage the Bank's prospective partner and program pipeline, maintaining visibility into stage, status, and outstanding requirements.
• Own day‑to‑day operational oversight of existing partner relationships, coordinating routine business needs, escalations, and ongoing requirements between the partner and internal stakeholders.
• Maintain complete and organized records of partner and program status, decisions, approvals, and outstanding items for business reporting purposes.
• Prepare and consolidate PAC materials and business proposals in coordination with Head of Operations, responsible business owners, and applicable line of business stakeholders for their analysis and review.
• Confirm required reviews and approvals have been obtained and documented prior to PAC presentation.
• Present and/or coordinate presentation of prospective partners, programs, and material program changes to the PAC, and maintain records of committee decisions, conditions, and action items.
• Serve as the central business coordination point for partner and program initiatives.
• Identify onboarding, launch, or program change matters requiring escalation and coordinate with accountable stakeholders to drive resolution.
• Provide regular pipeline and status reporting to business leadership.

Skills

Compliance experience

Risk management

Audit

Banking/fintech knowledge

Cross-functional coordination

Analytical skills

Documentation

Communication skills

Job description

Community Federal Savings Bank (CFSB) is seeking a VP, Partner Engagement to oversee day‑to‑day operations of FinTech partner relationships, from onboarding to ongoing oversight. The role acts as a liaison across business development and operations, coordinating diligence, documentation, and program changes.

Hybrid work with NYC office 2–3x weekly. The role requires strong compliance, risk management, and collaboration across multiple lines of business to ensure effective partner programs and