Senior Payments Experience Research Leader

JPMorgan Chase & Co.

New York (NY)

On-site

USD 180,000 - 260,000

Full time

14 days+

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Job summary

JPMorgan Chase & Co. seeks a strategic researcher at the intersection of human insight and business impact.

The insights you uncover will shape products and experiences used by some of the world’s most sophisticated organizations as we build the future of global payments. You will collaborate with Design, Product Management, Engineering, and Research partners to ensure client insights inform priorities, shape solutions, and support the delivery of intuitive, scalable payments experiences across

Qualifications

Formal training or certification on experience research concepts and 5+ years applied experience.
5+ years of customer research—marketing and UX focus.
Strong qualitative and quantitative methods including surveys, interviews, usability testing, ethnography, and data synthesis.
Experience building or scaling strategic research programs with measurable impact.
Ability to apply AI-enabled capabilities to improve research operations and outcomes.
Proven cross-functional collaboration to influence decisions and align teams.
Excellent written, verbal, and visual communication, with stakeholder presentation skills.
Solid project management abilities and organizational discipline.
Proficiency with Excel, PowerPoint, Qualtrics, and related tools.

Responsibilities

Design and execute qualitative, quantitative, and mixed-methods studies addressing client, product, and business questions.
Analyze findings to identify client needs, behaviors, pain points, and opportunities informing strategy.
Translate insights into actionable recommendations shaping priorities, design decisions, and roadmaps.
Build and manage quantitative measurement initiatives (NPS, CSAT, brand studies).
Contribute to scalable research programs linking client insights to business outcomes.
Identify and leverage AI-enabled tools to enhance research execution and efficiency.
Collaborate with cross-functional teams to embed research across the product lifecycle.
Advocate for client needs across B2B and payments experiences; balance user and business goals.
Present insights through compelling reports and workshops for varied stakeholders.
Stay current on industry trends and emerging best practices in research.