VP, Experience Research – Payments & AI Strategy

Aumni; Palo Alto (CA); On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorgan Chase & Co. in Palo Alto seeks an experienced Experience Research Vice President to shape strategy, design, and functionality of payments products for global clients.

You will lead qualitative, quantitative, and mixed-methods research, translating insights into actionable product guidance and scalable programs with AI-enabled enhancements. You will partner with Design, Product Management, Engineering, and Research teams to embed evidence-based decisions across the product lifecycle,

Qualifications

• Formal training or certification on experience research concepts and 5+ years applied experience.
• 5+ years of experience or equivalent expertise in market research, with exposure to digital and user experience.
• Demonstrated strength in qualitative and quantitative research methods, including survey design, interviews, usability testing, ethnography, statistical analysis, and synthesis of complex data.
• Experience building, contributing to, or scaling strategic research programs that inform product priorities, generate ongoing customer insight, and measure impact over time.
• Ability to identify and apply AI-enabled capabilities to strengthen research operations, improve process efficiency, and enhance the quality and scalability of research execution.
• Proven ability to collaborate with cross‑functional partners to influence decisions and drive alignment.
• Excellent written, verbal, and visual communication skills, with the ability to present insights clearly and persuasively to stakeholders at all levels.

Responsibilities

• Design and execute qualitative, quantitative, and mixed-methods research studies that address complex client, product, and business questions.
• Analyze and synthesize research findings to identify client needs, behavioral patterns, pain points, and opportunities that inform product strategy and experience design.
• Translate insights into clear, actionable recommendations that influence product priorities, design decisions, and roadmap planning.
• Contribute to the development and scaling of strategic research programs that generate ongoing client insight, measure outcomes, and support business objectives.
• Identify, build, and leverage AI-enabled tools, workflows, and processes that enhance research execution, improve efficiency, and support high‑quality insight generation.
• Partner with cross‑functional teams to embed research throughout the product development lifecycle and promote evidence‑based decision‑making.
• Advocate for client needs and behaviors across complex B2B and payments experiences, balancing user goals with business and technology considerations.
• Communicate insights and recommendations through compelling presentations, workshops, reports, and readouts tailored to a range of stakeholders.
• Stay current on industry trends, research methodologies, and emerging best practices to continuously strengthen research strategy and execution.

Skills

Experience research

Market research

Qualitative research

Quantitative research

AI in research

Cross-functional collaboration

Mixed-methods expertise

Payments domain knowledge

Fintech exposure

Tools

PowerPoint

Qualtrics

Excel

User Testing

Job description

JPMorgan Chase & Co. in Palo Alto seeks an experienced Experience Research Vice President to shape strategy, design, and functionality of payments products for global clients.

You will lead qualitative, quantitative, and mixed-methods research, translating insights into actionable product guidance and scalable programs with AI-enabled enhancements. You will partner with Design, Product Management, Engineering, and Research teams to embed evidence-based decisions across the product lifecycle,