VP, Experience Design & Digital Strategy

JPMorganChase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase is seeking an experienced Vice President of Experience Design in Digital Enablement to shape user experiences across products and services. Lead strategic initiatives, mentor designers, and drive inclusive design practices that align with business needs and user expectations.

You will collaborate with cross-functional teams to deliver accessible, scalable experiences. This role requires deep expertise in experience strategy, design systems, and enterprise fintech solutions, with a

Qualifications

• 5+ years in user experience design or similar roles with enterprise/fintech focus.
• Ability to create visual representations of user journeys and workflows.
• Experience applying inclusive design and accessibility guidelines.
• Proven ability to drive customer-centric decisions with north-star frameworks.
• Strong technical literacy around APIs, microservices, and front-end components.
• Track record designing large-scale digital transformations for B2B/enterprise products.

Responsibilities

• Develop and execute design/research strategies across multiple product areas.
• Diagram service flows, wireframes, and prototypes for end-to-end design initiatives.
• Lead and mentor junior designers, promoting inclusivity and accessibility.
• Collaborate with cross-functional teams to integrate UX into product development.
• Analyze market trends and user research data to inform design decisions.
• Leverage design systems and product analytics to guide experiences.
• Balance stakeholder needs with compliance, configurability, and simplicity.
• Stay current with web and mobile patterns and technical constraints.

Skills

UX Design

Experience Strategy

Inclusive Design

Design Leadership

Cross-functional Collaboration

Storyboarding

Tools

Figma

UX Research Tools

Job description

JPMorganChase is seeking an experienced Vice President of Experience Design in Digital Enablement to shape user experiences across products and services. Lead strategic initiatives, mentor designers, and drive inclusive design practices that align with business needs and user expectations.

You will collaborate with cross-functional teams to deliver accessible, scalable experiences. This role requires deep expertise in experience strategy, design systems, and enterprise fintech solutions, with a