VP, Experience Design: Strategy & Inclusive UX Leadership

JPMorgan Chase & Co.; New York (NY); On-site; USD 170,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks an Experience Design Vice President in Rewards to shape the user experience across products and services. Lead strategic design initiatives, mentor designers, and collaborate with cross-functional teams to align business goals with user needs.

The role emphasizes inclusive design, accessibility, and transforming concepts into transformative experiences through north-star visions and data-informed decisions across multiple platforms.

Qualifications

• 5+ years of experience in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Inclusive design and accessibility guidelines experience with diverse perspectives in design solutions.
• Proven ability to develop experiences with transformational innovation strategies and north star representations.

Responsibilities

• Develop and execute design/research strategies for complex projects aligned with business objectives and user needs across product areas.
• Diagram service flows and features, design wireframes, and prototype interactions for key touchpoints within a domain.
• Role-model inclusive design practices and accessibility guidelines; mentor junior designers and foster diversity and inclusion.
• Collaborate with cross-functional teams to integrate user experience design into product development for customer-centric solutions.
• Analyze market trends and user feedback to inform design decisions and optimize experiences across platforms.

Skills

UX Design

Inclusive Design

UX Strategy

Tools

APIs

Microservices

Frontend Technologies

Job description

JPMorgan Chase & Co. in New York seeks an Experience Design Vice President in Rewards to shape the user experience across products and services. Lead strategic design initiatives, mentor designers, and collaborate with cross-functional teams to align business goals with user needs.

The role emphasizes inclusive design, accessibility, and transforming concepts into transformative experiences through north-star visions and data-informed decisions across multiple platforms.