VP, Employee Technology Communications & Change Management

JP Morgan Chase; City of Rochester (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

JPMorgan Chase in New York is seeking a Communications Manager to plan, draft and execute change and incident communications for employee-facing technology applications, platforms and systems. You will translate complex information into clear messages and collaborate with partners across the organization to support readiness and adoption.

The role requires 7+ years of experience, a bachelor’s degree in a related field, and proven abilities in enterprise communications, crisis messaging and

Qualifications

• Minimum 7+ years of communications experience.
• Bachelor's degree in communications, marketing, journalism or a related field.
• Experience developing enterprise communications, advising senior leaders and delivering cross-functional plans.
• Experience with incident, crisis or urgent communications, including writing accurately under pressure.
• Ability to explain complex technology in clear, actionable language.
• Strong organization and project-management skills, including managing multiple requests and deadlines.
• Sound judgment and strong interpersonal skills; able to work independently and build relationships across a large, matrixed organization. Occasional off-hours support during incidents may be required.

Responsibilities

• Manage requests, reviews, approvals and distribution for employee technology communications.
• Write and deliver communications about technology changes, updates, outages and awareness campaigns across channels such as email, intranet, digital signage and video.
• Partner with incident, product and regional teams to issue timely notices, status updates and resolution messages.
• Plan communications for major technology programs and migrations, coordinating audiences, timing and channels to support readiness and adoption.
• Maintain incident communications playbooks and templates, using review findings to improve clarity and response.
• Build partnerships across technology, program, product, employee experience and communications teams to align messages and timing.
• Share regular updates with technology stakeholders, track results and identify ways to improve communications and processes.

Skills

Communications strategy

Stakeholder management

Enterprise communications

Crisis communications

Clear technical writing

Project management

Cross-functional collaboration

Education

Bachelor's degree in communications

Tools

Adobe Photoshop

Premiere Pro

Job description

JPMorgan Chase in New York is seeking a Communications Manager to plan, draft and execute change and incident communications for employee-facing technology applications, platforms and systems. You will translate complex information into clear messages and collaborate with partners across the organization to support readiness and adoption.

The role requires 7+ years of experience, a bachelor’s degree in a related field, and proven abilities in enterprise communications, crisis messaging and