VP, Employee Tech Communications & Change Leadership

JPMorganChase; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorganChase is seeking a Communications Manager on the Global Technology Communications team to translate complex technology changes into clear employee communications. You will plan, draft and execute change and incident communications for technology applications, platforms and systems.

You’ll partner across technology, incident, product, and regional teams, manage messages across channels, and adapt to shifting priorities with organized, strategic communication.

Qualifications

• 7+ years of communications experience.
• Bachelor's degree in communications, marketing, journalism or a related field.
• Experience developing enterprise communications and delivering cross-functional plans.
• Experience with incident, crisis or urgent communications, including writing under pressure.
• Ability to explain complex technology in clear language.
• Strong organization and project-management skills.

Responsibilities

• Manage requests, reviews, approvals and distribution for employee technology communications.
• Write and deliver communications about technology changes, outages and awareness campaigns across channels (email, intranet, digital signage, video).
• Partner with incident, product and regional teams to issue timely notices, status updates and resolution messages.
• Plan communications for major technology programs and migrations, coordinating audiences, timing and channels.
• Maintain incident communications playbooks and templates, using findings to improve clarity and response.
• Build partnerships across technology, program, product, employee experience and communications teams.
• Share regular updates with technology stakeholders, track results and identify ways to improve communications and processes.

Skills

Enterprise communications

Crisis communications

Change communication planning

Explain complex tech

Organization & PM

Stakeholder management

Education

Bachelor's degree in communications or related field

Tools

Adobe Photoshop

Premiere Pro

Job description

JPMorganChase is seeking a Communications Manager on the Global Technology Communications team to translate complex technology changes into clear employee communications. You will plan, draft and execute change and incident communications for technology applications, platforms and systems.

You’ll partner across technology, incident, product, and regional teams, manage messages across channels, and adapt to shifting priorities with organized, strategic communication.