Employee-Facing Technology Products Communications Lead - Vice President

JPMorganChase; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorganChase is seeking a Communications Manager on the Global Technology Communications team to translate complex technology changes into clear employee communications. You will plan, draft and execute change and incident communications for technology applications, platforms and systems.

You’ll partner across technology, incident, product, and regional teams, manage messages across channels, and adapt to shifting priorities with organized, strategic communication.

Qualifications

• 7+ years of communications experience.
• Bachelor's degree in communications, marketing, journalism or a related field.
• Experience developing enterprise communications and delivering cross-functional plans.
• Experience with incident, crisis or urgent communications, including writing under pressure.
• Ability to explain complex technology in clear language.
• Strong organization and project-management skills.

Responsibilities

• Manage requests, reviews, approvals and distribution for employee technology communications.
• Write and deliver communications about technology changes, outages and awareness campaigns across channels (email, intranet, digital signage, video).
• Partner with incident, product and regional teams to issue timely notices, status updates and resolution messages.
• Plan communications for major technology programs and migrations, coordinating audiences, timing and channels.
• Maintain incident communications playbooks and templates, using findings to improve clarity and response.
• Build partnerships across technology, program, product, employee experience and communications teams.
• Share regular updates with technology stakeholders, track results and identify ways to improve communications and processes.

Skills

Enterprise communications

Crisis communications

Change communication planning

Explain complex tech

Organization & PM

Stakeholder management

Education

Bachelor's degree in communications or related field

Tools

Adobe Photoshop

Premiere Pro

Job description

Job Description

From everyday product updates and large-scale migrations to time-sensitive outages, you will help shape how fellow employees learn about, prepare for and get support during technology changes. Is that you?

Job Description

From everyday product updates and large-scale migrations to time-sensitive outages, you will help shape how fellow employees learn about, prepare for and get support during technology changes. Is that you? As a Communications Manager on the Global Technology Communications team at JPMorganChase, you'll help employees understand and adapt to technology changes—from major migrations to urgent service interruptions. You'll turn complex information into clear, useful communications and work with partners across the organization to support a better employee experience. We need a dynamic communications professional ready to take on the challenge of planning, drafting and executing change and incident communications for our employee-facing technology applications, platforms and systems. You're an organized, creative communicator who works well across teams, thinks strategically and stays calm when priorities change. You bring a practical, collaborative approach and are comfortable suggesting new ideas.

Job Responsibilities

• Manage requests, reviews, approvals and distribution for employee technology communications.
• Write and deliver communications about technology changes, updates, outages and awareness campaigns across channels such as email, intranet, digital signage and video.
• Partner with incident, product and regional teams to issue timely notices, status updates and resolution messages.
• Plan communications for major technology programs and migrations, coordinating audiences, timing and channels to support readiness and adoption.
• Maintain incident communications playbooks and templates, using review findings to improve clarity and response.
• Build partnerships across technology, program, product, employee experience and communications teams to align messages and timing.
• Share regular updates with technology stakeholders, track results and identify ways to improve communications and processes.

Required Qualifications, Capabilities, And Skills

• Minimum 7+ years of communications experience.
• Bachelor's degree in communications, marketing, journalism or a related field.
• Experience developing enterprise communications, advising senior leaders and delivering cross-functional plans.
• Experience with incident, crisis or urgent communications, including writing accurately under pressure.
• Ability to explain complex technology in clear, actionable language.
• Strong organization and project-management skills, including managing multiple requests and deadlines.
• Sound judgment and strong interpersonal skills; able to work independently and build relationships across a large, matrixed organization. Occasional off-hours support during incidents may be required.

Preferred Qualifications, Capabilities, And Skills

• Communications experience in technology or financial services.
• Knowledge of technology products and platforms, with curiosity about emerging tools.
• Familiarity with change management for large technology programs and migrations.
• Multimedia or design skills, including experience with Adobe Photoshop or Premiere Pro.
• Experience measuring communications effectiveness and reporting on results.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Marketing & Communications teams shape the firm's brand and protect and grow the firm's excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.