VP/Director, Agency Operations Management Ormond Beach / Daytona Beach

Criterion Executive Search; Ormond Beach, Daytona Beach (FL, FL); On-site; USD 140,000 - 190,000; Full time

Job summary

Criterion Executive Search seeks an experienced VP/Director of Agency Operations Management to lead the account management team, strategy, and growth initiatives. You will partner with leadership to drive collaboration across the organization and ensure top-tier client service.

The role requires strong people leadership, deep knowledge of commercial lines insurance, and a track record in progressive agency leadership. Collaboration with sales, operations, and carrier partners is essential.

Qualifications

• Strong people management and leadership skills.
• Deep knowledge of commercial lines insurance.
• 7-10+ years of experience in commercial account management /executive.
• 2-5+ years in a progressive leadership role with an independent agency/broker.

Responsibilities

• Manage, coach, and develop the account management team in commercial lines.
• Oversee workflow management, KPIs, and translate them into measurable actions.
• Hire and onboard high-performing team members; set goals and track performance.
• Collaborate with sales and operations teams to align efforts.
• Build strong carrier relationships and maintain high standards of service for client retention.
• Ensure compliance with relevant regulations.

Skills

People management

Leadership

Commercial lines insurance

Account management

KPI tracking

Education

Degree in Risk Management or related field

Job description

We're looking for an experienced VP/Director, Agency Operations Management to lead our account management team, strategy, and growth initiatives. This role will be essential in partnering with leadership teams throughout the organization for ongoing collaboration.

• Manage, coach, and develop the commercial and personal lines account management team
• Oversee workflow management for best practices and monitor KPIs, translating them into measurable actions
• Hire and onboard high-performing team members; set goals and track performance
• Collaborate with sales and operations teams
• Build strong carrier relationships and maintain high standards of service to ensure client retention
• Ensure compliance with relevant regulations

Requirements

• Strong people management and leadership skills
• Deep knowledge of commercial lines insurance
• 7-10+ years of experience in commercial account management /executive
• 2-5+ years in a progressive leadership role with an independent agency/broker
• Degree in Risk Management or a related field