VP/Director, Agency Operations Management Ormond Beach / Daytona Beach

Criterion Executive Search, Inc.; Daytona Beach (FL); Sur place; USD 140 000 - 160 000; Plein temps

Résumé du poste

Criterion Executive Search, Inc. in Florida is seeking a seasoned VP/Director, Agency Operations Management to lead the account management team and drive growth initiatives at an independent agency model. You will partner with leadership to align strategies across the organization and ensure client satisfaction.

The role requires strong people leadership, deep commercial lines knowledge, and a track record of managing high-performing teams within an agency or broker setting.

Qualifications

• Strong people management and leadership skills.
• Deep knowledge of commercial lines insurance.
• 7-10+ years of experience in commercial account management/executive.
• 2-5+ years in a progressive leadership role with an independent agency/broker.
• Degree in Risk Management or a related field.

Responsabilités

• Manage, coach, and develop the commercial and personal lines account management team.
• Oversee workflow management for best practices and monitor KPIs, translating them into measurable actions.
• Hire and onboard high-performing team members; set goals and track performance.
• Collaborate with sales and operations teams.
• Build strong carrier relationships and maintain high standards of service to ensure client retention.
• Ensure compliance with relevant regulations.

Connaissances

People management

Leadership

Account management

Insurance knowledge

KPI tracking

Formation

Bachelor's degree in Risk Management or related field

Description du poste

Ormond Beach / Daytona Beach , FL $140,000.00 - $160,000.00 / AnnualPosted: 9/3/26, 4:10 PM - Contact: David JamesDescriptionWe're looking for an experienced VP/Director, Agency Operations Management to lead our account management team, strategy, and growth initiatives. This role will be essential in partnering with leadership teams throughout the organization for ongoing collaboration.Manage, coach, and develop the commercial and personal lines account management teamOversee workflow management for best practices and monitor KPIs, translating them into measurable actionsHire and onboard high-performing team members; set goals and track performanceCollaborate with sales and operations teamsBuild strong carrier relationships and maintain high standards of service to ensure client retentionEnsure compliance with relevant regulationsRequirementsStrong people management and leadership skillsDeep knowledge of commercial lines insurance7-10+ years of experience in commercial account management /executive2-5+ years in a progressive leadership role with an independent agency/brokerDegree in Risk Management or a related fieldAbout Criterion Executive Search, Inc.For 45 years Criterion Executive Search has been recognized as one of the nation’s leading executive staffing and recruiting firms. As one of Tampa, FL first recruiting & staffing agencies we have been privileged to work with leading companies throughout the state of Florida. Those same strategic partnerships have allowed us to perfect our personalized, life-cycle approach to placing the ideal candidates with their ideal companies.Our innovative individualized placement strategies allow us to match Insurance professionals with companies throughout the country, and beyond. Each of our job placement specialists has a minimum of two years in the recruiting industry and an average of nearly 15 years of experience. Each recruiter has their own, personal, and direct experiences within their specialization.You may expect complete confidentiality at all times during the hiring process; a key element to the success of our business. In today's age we understand that our client's privacy is of the utmost importance.Contact the Criterion Executive Search office to speak with a recruiter about this job now or find out more about other job placement opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.2026 Criterion Executive Search. An Equal Opportunity Employer. Veteran Owned.Job Id Number : 11581Staffing Industry : InsuranceContact David James in our Tampa, FL office for questions or to apply for the VP/Director, Agency Operations Management Ormond Beach / Daytona Beach job today;