VP, Digital Operations & AI-Driven Fintech

Soqquadro Italiano; Winston-Salem (NC); On-site; USD 180,000 - 260,000; Full time

Job summary

Allegacy is seeking a Vice President of Digital Operations to lead strategy, operations, and growth of its digital banking ecosystem. You will own platforms, partnerships, and performance of channels powering digital banking, online account opening, and conversational experiences.

You’ll set the vision for AI-enabled, scalable digital operations, drive integration with strategic partners, and lead a growing digital operations team while stewarding the budget and vendor portfolio.

Qualifications

• 12+ years of progressive experience in digital banking, digital channels, or digital product and operations, including 5+ years in senior leadership roles.
• Proven executive ownership of a digital banking platform, account opening ecosystem, or comparable member-facing digital business.
• Deep fintech expertise, including partnership and commercial models, and how to evaluate, negotiate, integrate, and scale third-party capabilities.
• Track record of building a fintech partner ecosystem with measurable member and business results.
• Experience leading AI or automation initiatives in member- or customer-facing channels, applied responsibly.
• Strong knowledge of third-party risk management and regulatory expectations for fintech partnerships.

Responsibilities

• Define and execute Allegacy’s multi-year digital channel strategy, aligning digital banking, account opening, and conversational channels with enterprise growth goals and the technology roadmap.
• Own the performance of Allegacy’s digital channels end to end — adoption, engagement, conversion, reliability, and member satisfaction — and report results to executive leadership.
• Lead fintech ecosystem strategy and partnerships, drive build/buy/partner decisions, and manage partner portfolios end to end.
• Set the vision for AI across digital channels and govern deployment with guardrails for accuracy, privacy, and trust.
• Build and scale a high-performing digital operations organization and manage budget, contracts, and vendor relationships.

Skills

Digital strategy

Partnership management

AI governance

Executive leadership

Budget ownership

Job description

Allegacy is seeking a Vice President of Digital Operations to lead strategy, operations, and growth of its digital banking ecosystem. You will own platforms, partnerships, and performance of channels powering digital banking, online account opening, and conversational experiences.

You’ll set the vision for AI-enabled, scalable digital operations, drive integration with strategic partners, and lead a growing digital operations team while stewarding the budget and vendor portfolio.