VP, Customer Success & Market Engagement

Hotwire Communications, LTD; Orlando (FL); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Vacation

Service Discounts

Job summary

Hotwire Communications seeks a GM/VP of Customer Success and Market Engagement to lead regional teams and shape market strategy across Florida. You will partner with Sales, Marketing, Operations, and Engineering to ensure best-in-class customer experiences and drive market growth.

The role demands strong leadership, strategic thinking, and the ability to align customer objectives with Hotwire's broader strategy, ensuring renewal readiness and long-term value for communities we serve.

Qualifications

• Minimum of 5+ years leading customer success or market engagement in telecom or related industries.
• Proven ability to develop and execute market engagement strategies.
• Strong communication, presentation, and cross-functional collaboration skills.

Responsibilities

• Lead and manage a regional Customer Success team to deliver exceptional customer experiences.
• Collaborate with Sales, Marketing, Operations, and Engineering to execute market strategy.
• Serve as escalation point for market performance issues.
• Develop and implement market engagement plans aligned with corporate goals.
• Assess risks before launching new initiatives within the market.

Skills

Leadership

Market leadership

Stakeholder management

Customer success

Strategic thinking

Negotiation

Job description

Hotwire Communications seeks a GM/VP of Customer Success and Market Engagement to lead regional teams and shape market strategy across Florida. You will partner with Sales, Marketing, Operations, and Engineering to ensure best-in-class customer experiences and drive market growth.

The role demands strong leadership, strategic thinking, and the ability to align customer objectives with Hotwire's broader strategy, ensuring renewal readiness and long-term value for communities we serve.