VP, Customer Success & AI-Driven Growth

AlertMedia; Austin (TX); Hybrid; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive base salary

Company-wide bonus program

Generous and flexible time off

Health benefits: Medical, Dental, Vis

Life Insurance 100% paid for employees

Mission with impact

High-growth environment

Collaborative culture

Leadership opportunities

Awards and recognition

Downtown Austin office access

Learning and career development

Job summary

AlertMedia is seeking an experienced Vice President, Customer Success to lead the organization, shape strategy, and build a high-performing team. The role focuses on driving adoption, retention, and advocacy across all customer segments while leveraging AI-enabled workflows to scale operations.

The ideal candidate will bring 10+ years in customer-facing leadership within SaaS, proven executive presence with C-suite stakeholders, and a passion for building teams that deliver measurable customer

Qualifications

• 10+ years of customer-facing leadership experience in SaaS, with at least 4+ years leading at scale in a VP or Senior Director role.
• Proven success driving retention, expansion, and customer satisfaction at high-growth companies.
• Executive presence with the ability to engage credibly at the C-suite level, both internally and with customers.
• Data-driven, analytical approach with experience leveraging modern CS tools, systems, and AI-powered insights.
• Genuine curiosity about how AI is transforming Customer Success, and a track record of turning that curiosity into practical team impact.
• Passion for building high-performance teams and a belief in the importance of high standards.
• Commitment to AlertMedia's mission and values - customer-first, impact-driven, and dedicated to safety.

Responsibilities

• Own your function: Take responsibility for the Customer Success department's vision and strategy, people, and outcomes.
• Grow talent: Recruit, mentor, and empower leaders and individual contributors across Customer Success, maintaining exceptionally high standards.
• Drive outcomes: Drive adoption, retention and customer advocacy, delivering measurable results across all customer segments.
• Engage at the executive level: Serve as a trusted advisor and executive sponsor for strategic accounts, strengthening long-term relationships with customer leadership teams.
• Build to scale: Modernize playbooks, processes, and systems -including AI-enabled workflows -to deliver a consistently exceptional experience at every stage of the customer lifecycle.
• Lead with AI: Identify, implement, and scale AI tools and processes that enhance the customer experience and free the team to focus on high-value, relationship-driven work.
• Be the voice of the customer: Partner with Product, Engineering, Sales, and Marketing to bring customer insights into innovation, roadmap, and go-to-market strategy - including how AI-driven capabilities shape future offerings.

Skills

Customer success leadership

SaaS experience

Executive presence

Data-driven

AI in CS

People management

Strategic collaboration

Job description

AlertMedia is seeking an experienced Vice President, Customer Success to lead the organization, shape strategy, and build a high-performing team. The role focuses on driving adoption, retention, and advocacy across all customer segments while leveraging AI-enabled workflows to scale operations.

The ideal candidate will bring 10+ years in customer-facing leadership within SaaS, proven executive presence with C-suite stakeholders, and a passion for building teams that deliver measurable customer