VP, Customer Success - AI-Driven Growth & Retention

UpGuard; United States; Remote; USD 180,000 - 320,000; Full time

Benefits offered by this job

Generative AI subsidy

Top-spec hardware

Fully remote

Job summary

UpGuard is seeking a senior Customer Success leader to own and scale the AMER post-sale function. You will drive retention, expansion, and renewals, while building scalable processes and an AI-augmented strategy to improve customer outcomes.

The role requires deep B2B SaaS leadership experience, managing CSM teams, and a data-driven approach to customer health. Fully remote with high-end equipment and AI support are offered.

Qualifications

• Senior-level leadership experience in B2B SaaS post-sale
• Proven track record scaling Customer Success teams
• Experience managing managers and multi-million ARR ownership

Responsibilities

• Lead and scale AMER Customer Success, owning retention and expansion.
• Build maturity framework, EBRs, and AI-driven next-best-action systems.

Skills

Leadership

CSM management

ChurnZero

Gainsight

AI-driven systems

Tools

ChurnZero

Gainsight

Job description

UpGuard is seeking a senior Customer Success leader to own and scale the AMER post-sale function. You will drive retention, expansion, and renewals, while building scalable processes and an AI-augmented strategy to improve customer outcomes.

The role requires deep B2B SaaS leadership experience, managing CSM teams, and a data-driven approach to customer health. Fully remote with high-end equipment and AI support are offered.