VP of Customer Success & Growth (AI-Driven)

Curacity; New York (NY); Hybrid; USD 190,000 - 210,000; Full time

Benefits offered by this job

Healthcare

401(k) match

Hybrid work for NYC-based roles

Generous PTO

Wellness stipend

Dog-friendly office

Flatiron office culture

Job summary

Curacity is seeking a commercially driven, AI-native leader to transform Customer Success into a strategic account management organization. You’ll oversee an existing team, shift from reactive management to proactive growth, and work with senior executives at major clients to demonstrate value.

This hands-on role requires building AI-powered tools, driving retention and revenue, and partnering with Sales, Data, and Product to align measurement with business outcomes.

Qualifications

• 10+ years of experience in Customer Success, strategic account management, client services, or commercial leadership.
• 5+ years leading customer-facing teams.
• Significant experience in digital media, advertising technology, marketing technology, or a measurement-driven business.
• Proven accountability for retention, cross-sell, upsell, and revenue growth within an existing customer base.
• Hands-on experience building and deploying AI-powered tools or automated workflows for customer-facing teams.

Responsibilities

• Own gross revenue retention (GRR) and net revenue retention (NRR) across existing relationships.
• Develop proactive account strategies identifying growth opportunities and renewal risks.
• Lead cross-sell between Curacity's products to broaden client value.
• Build executive-level relationships with CMOs and senior decision-makers.
• Translate incremental impact studies into actionable recommendations.
• Design AI-driven workflows to improve team productivity and commercial outcomes.

Skills

Customer Success leadership

Executive relationships

Digital media knowledge

Revenue retention & growth

AI-powered workflows

Strategic account planning

Cross-functional collaboration

Team coaching & development

Job description

Curacity is seeking a commercially driven, AI-native leader to transform Customer Success into a strategic account management organization. You’ll oversee an existing team, shift from reactive management to proactive growth, and work with senior executives at major clients to demonstrate value.

This hands-on role requires building AI-powered tools, driving retention and revenue, and partnering with Sales, Data, and Product to align measurement with business outcomes.