Global VP, Customer Success & AI-Driven Growth

AssetWatch, Inc.; Oregon; Hybrid; USD 220,000 - 260,000; Full time

Job summary

AssetWatch, Inc. is seeking a Vice President of Customer Success to lead a world-class organization and shape post-sale strategy as we scale toward $200M+ ARR.

You will own renewal, expansion, and retention, drive AI-powered adoption, and build global teams across regions. You will partner with Product, Sales, and Engineering to deliver measurable customer outcomes, drive revenue growth, and maintain industry-leading satisfaction.

Qualifications

• Proven experience leading Customer Success through rapid scale (approximately $75M-$200M+ ARR) including organizational redesign, systems evolution, customer segmentation, and operating model transformation.
• Experience managing a large recurring revenue base through customer lifecycle economics including CAC recovery, expansion efficiency, retention, and customer lifetime value optimization.
• Industry Knowledge: SaaS, HaaS, IoT, predictive maintenance, manufacturing, or similar B2B sectors strongly preferred.
• Leadership: Build, scale, and lead high-performing organizations; managed 60+ direct and indirect reports across multiple levels.
• Strategic Execution: Develop and execute strategies that drive improvements in retention, NRR, NPS, and expansion revenue.
• Global Experience: Leading geographically distributed teams; international experience valued.
• Technical and AI Fluency: Comfortable with data analytics and AI applications; quick to learn new technologies.
• Customer-Centric: Focused on customer success and advocacy with data-informed decisions.

Responsibilities

• Owns renewal strategy, expansion opportunities, customer health, and collaboration with Sales on commercial negotiations.
• Partner with Sales, Product, Marketing, Engineering, and Operations to ensure seamless handoffs and customer-centric decision-making.
• Define CS lifecycle frameworks (onboarding, adoption, value realization, renewal, expansion) and drive Time-to-Value targets.
• Lead programs like executive sponsor relationships, business reviews, and customer advisory boards for top accounts.
• Build and scale remote teams across time zones; ensure compliance with local regulations and data privacy.

Skills

Leadership

SaaS knowledge

Remote leadership

AI fluency

Manufacturing domain

English fluency

Job description

AssetWatch, Inc. is seeking a Vice President of Customer Success to lead a world-class organization and shape post-sale strategy as we scale toward $200M+ ARR.

You will own renewal, expansion, and retention, drive AI-powered adoption, and build global teams across regions. You will partner with Product, Sales, and Engineering to deliver measurable customer outcomes, drive revenue growth, and maintain industry-leading satisfaction.