VP, Global Customer Success & AI-Driven Growth

AssetWatch; San Diego (CA); Remote; USD 220,000 - 260,000; Full time

Benefits offered by this job

Stock options

Retirement plan match

Unlimited PTO

Job summary

AssetWatch is seeking a highly experienced Vice President of Customer Success to own the commercial performance of its installed base and drive long-term value through adoption, retention, and expansion. The role focuses on building a world-class CS organization capable of supporting rapid growth toward $200M+ ARR while maintaining industry-leading retention and customer satisfaction.

You will lead a distributed, cross-regional team across the US, Mexico, and EU/UK, embedding AI-powered

Qualifications

• Proven experience leading Customer Success through rapid scale.
• Experience managing a large recurring revenue base with metrics like NRR/GRR.
• Global and cross-functional leadership across regions and functions.

Responsibilities

• Own gross and net revenue retention targets and churn reduction initiatives.
• Build and scale CS organization across regions (US, MX, EU/UK).
• Lead AI-enabled CS initiatives, automation, and predictive analytics.
• Partner with Product, Sales, Marketing to align on roadmap and revenue strategy.

Skills

Executive leadership

SaaS revenue management

AI/data analytics

Remote team leadership

Tools

CRM (Salesforce)

Job description

AssetWatch is seeking a highly experienced Vice President of Customer Success to own the commercial performance of its installed base and drive long-term value through adoption, retention, and expansion. The role focuses on building a world-class CS organization capable of supporting rapid growth toward $200M+ ARR while maintaining industry-leading retention and customer satisfaction.

You will lead a distributed, cross-regional team across the US, Mexico, and EU/UK, embedding AI-powered