Head of AI-Driven Customer Ops & Technical Success

Confidential; United States; On-site; USD 180,000 - 250,000; Full time

Job summary

Confidential is seeking a SVP/VP of Customer Operations & Technical Success in the United States to lead the customer journey from onboarding to long-term expansion. This hands-on leadership role demands a strategic vision combined with operational discipline.

The ideal candidate will have over 12 years of industry experience and proven success in driving revenue retention. A passion for AI and automation will set the tone for redefining customer success in a fast-scaling security company.

Qualifications

• 12+ years in Customer Success or related fields.
• 5+ years in a VP or SVP-level role.
• Experience in high-growth, complex environments, ideally cybersecurity.

Responsibilities

• Own the post-sales customer journey across the full lifecycle.
• Define and execute global post-sales strategy.
• Build operational playbooks and metrics for ELT visibility.

Skills

Customer Success

Technical Account Management

B2B SaaS

AI-powered operations

Distributed team leadership

Job description

Confidential is seeking a SVP/VP of Customer Operations & Technical Success in the United States to lead the customer journey from onboarding to long-term expansion. This hands-on leadership role demands a strategic vision combined with operational discipline.

The ideal candidate will have over 12 years of industry experience and proven success in driving revenue retention. A passion for AI and automation will set the tone for redefining customer success in a fast-scaling security company.