VP, AI Academy Customer Success & Growth

SmarterX Prompting Workshop; Cleveland (OH); On-site; USD 250,000 - 350,000; Full time

Benefits offered by this job

Competitive base salary

Profit-sharing opportunities

Comprehensive benefits package

Flexible work environment

Job summary

A leading AI transformation company in Cleveland is looking for a Vice President of Customer Success to oversee the customer experience lifecycle. This strategic role involves leading teams, optimizing customer satisfaction, and implementing AI-driven solutions for growth. The ideal candidate will have over a decade of experience in customer success and a strong ability to drive results. A competitive compensation package and flexible work environment are offered.

Qualifications

• 10+ years in Customer Success, Account Management, or related leadership roles.
• Proven experience owning license-based and ARR-driven customer models.
• Experience leading multi-tier CS organizations.

Responsibilities

• Own the customer experience lifecycle from onboarding through renewal.
• Lead and develop leaders and teams across Customer Success.
• Ensure strong onboarding, adoption, and value realization across accounts.
• Own the performance of the pooled Customer Support function.

Skills

Customer Success Management

Data-Driven Decision Making

Team Leadership

Stakeholder Engagement

AI and Automation Familiarity

Job description

A leading AI transformation company in Cleveland is looking for a Vice President of Customer Success to oversee the customer experience lifecycle. This strategic role involves leading teams, optimizing customer satisfaction, and implementing AI-driven solutions for growth. The ideal candidate will have over a decade of experience in customer success and a strong ability to drive results. A competitive compensation package and flexible work environment are offered.