Remote VP, Field Operations & Market Expansion

Ladders; United States; Remote; USD 190,000 - 220,000; Full time

Benefits offered by this job

Dental/vision/life fully paid

Health insurance 85% paid

Education support

Parental leave top-up

Equity

401(k) program

Job summary

Ladders is seeking a Vice President of Field Operations to lead multi-market field strategy in North America, with a remote-first setup. You will drive installation volumes, quality, safety and efficiency, while partnering with Customer Operations and executive leadership to optimize throughput and profitability.

The ideal candidate has 10+ years in field operations within residential services or related sectors, proven P&L and budget discipline, and experience scaling teams across dispersed

Qualifications

• Bachelor's degree in a related field; MBA preferred.
• 10+ years field ops experience in residential services or related industries.
• 5+ years leading multi-branch or multi-market operations.
• Experience scaling field ops across dispersed locations; strong P&L knowledge.

Responsibilities

• Develop and execute field operations strategy to support installation volume and quality.
• Lead and coach General Managers to hit KPIs for installs and revenue.
• Define organizational structure and roles for field teams.
• Ensure high installation quality and reduce callbacks.
• Champion a safety-first culture and regulatory compliance.
• Drive crew productivity and balance in-house and subcontractor resources.
• Partner with Customer Operations to align project coordination with throughput.
• Oversee fleet and warehouse operations to support crews.
• Build recruiting and training programs for field roles.
• Lead new market launches and establish local leadership.
• Develop and manage field budgets and branch P&Ls.
• Define and report on field KPIs for executive visibility.

Skills

Field operations leadership

Budget & P&L management

Multi-market operations

Leadership of General Managers

Cross-functional collaboration

Recruiting/training programs

KPI reporting

Scale field ops across dispersed sites

Remote leadership

Education

Bachelor's degree in related field

MBA preferred

Tools

Zuper

ServiceTitan

Job description

Ladders is seeking a Vice President of Field Operations to lead multi-market field strategy in North America, with a remote-first setup. You will drive installation volumes, quality, safety and efficiency, while partnering with Customer Operations and executive leadership to optimize throughput and profitability.

The ideal candidate has 10+ years in field operations within residential services or related sectors, proven P&L and budget discipline, and experience scaling teams across dispersed