Global VP, Customer Success — Remote Growth Leader

Ladders; United States; Remote; USD 200.000 - 225.000; Vollzeit

Benefits dieser Stelle

Remote work flexibility

Comprehensive Medical, Vision, and <br

Zusammenfassung

Ladders, a leader in the Enterprise Technology space, seeks a VP of Customer Success to join a globally focused growth team. This remote role drives retention, expansion, and proactive customer success across key accounts.

The VP will align account management with client priorities, lead a transformation toward a customer-centric organization, and collaborate with cross-functional stakeholders to accelerate revenue and satisfaction. Remote with travel as needed.

Qualifikationen

• 10+ years of account management experience
• 5+ years of leadership experience
• Experience managing complex accounts of $500K or more
• Proven ability to drive growth in competitive environments
• Strong communication skills for effective stakeholder influence
• Willingness to travel up to 25%

Aufgaben

• Design and implement the customer service strategy in a global growth context
• Grow existing business by increasing account profitability
• Meet key business metrics, including revenue growth and client satisfaction
• Develop revenue pipeline strategy for existing clients
• Lead a transformation into a proactive, customer-centric organization
• Understand and align client strategic priorities with execution metrics
• Oversee account management operations and talent development

Kenntnisse

Account management

Leadership

Communication

Growth mindset

Stakeholder influence

Strategic planning

Ausbildung

Bachelor's degree or equivalent

MBA preferred

Jobbeschreibung

Ladders, a leader in the Enterprise Technology space, seeks a VP of Customer Success to join a globally focused growth team. This remote role drives retention, expansion, and proactive customer success across key accounts.

The VP will align account management with client priorities, lead a transformation toward a customer-centric organization, and collaborate with cross-functional stakeholders to accelerate revenue and satisfaction. Remote with travel as needed.