VP, Customer Solutions & Services Growth

Openkrill; United States; Remote; USD 300,000 - 325,000; Full time

Job summary

Intellistack is seeking a VP of Customer Solutions to lead the Sales Engineering, Implementation Engineering, and Solutions Architecture teams. You’ll own strategy, quality, and delivery for services bookings and revenue, reporting to the Chief Customer Officer.

This executive role requires scaling professional services at a B2B SaaS company, balancing speed, quality, and customer trust while driving time-to-value, expansion, retention, and ARR growth across enterprise customers.

Qualifications

• 10+ years of Professional Services experience in B2B SaaS.
• Proven ownership of bookings, revenue, and margins.
• Experience leading technical resources and cross-functional teams.
• Executive-level customer engagement experience.
• Strong understanding of SaaS business model and ARR growth.

Responsibilities

• Own the commercial performance of Professional Services, including bookings, revenue, gross margin, utilization, and forecast accuracy.
• Build and execute the Professional Services growth strategy, identifying opportunities to expand services revenue across new and existing customers.
• Partner with Sales to scope, price, and close services in strategic engagements.
• Develop repeatable services offerings and packages that accelerate customer time-to-value while creating scalable revenue streams.
• Own services pipeline and forecasting with accountability for bookings, revenue, backlog, and capacity planning.
• Bring demonstrated experience commercializing Professional Services, including packaging, pricing, SOW development, and services attach strategies.
• Develop a Professional Services partner strategy with SIs, consulting firms, and implementation partners.
• Align with Sales to scope solutions, navigate requirements, and close business.

Skills

Leadership

Sales collaboration

Technical leadership

Program management

Data-driven leadership

Cross-functional collaboration

Tools

Salesforce

PSA platforms

Job description

Intellistack is seeking a VP of Customer Solutions to lead the Sales Engineering, Implementation Engineering, and Solutions Architecture teams. You’ll own strategy, quality, and delivery for services bookings and revenue, reporting to the Chief Customer Officer.

This executive role requires scaling professional services at a B2B SaaS company, balancing speed, quality, and customer trust while driving time-to-value, expansion, retention, and ARR growth across enterprise customers.