VP, Post-Sales Strategy & Customer Growth

Starburst; United States; Remoto; USD 240.000 - 300.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity/Stock options

Competitive pay

Flexible PTO

Total rewards program

Descrizione del lavoro

Starburst is seeking a VP of Professional Services to lead and scale the post-sales organization responsible for onboarding, adoption, utilization, and renewals. This executive role shapes the customer journey from signed to renewed and growing, directly influencing NRR, GRR, and lifetime value.

You will build and lead a diverse team spanning Customer Success Managers, Enterprise Architects, Technical Engagement Managers, Professional Services, and Educational Services, ensuring customers

Competenze

• 8+ years in Customer Success, Postsales, or revenue leadership roles, with 3–5 years managing managers or scaling a multi-function postsales org.
• Experience in enterprise data infrastructure or developer tooling software preferred.
• Track record of owning GRR/NRR and renewal outcomes in B2B SaaS or enterprise software.
• Comfort with technically complex sales cycles and credibility with technical customers.
• Experience building a postsales function from scaling stage with segmentation and health scoring.

Mansioni

• Own post-sales strategy and outcomes for onboarding, adoption, renewals, and expansion.
• Lead and scale a team of CSMs, Enterprise Architects, Technical Engagement Managers, and Educational Services.
• Drive value realization by moving customers from deployment to production usage and communicating value.
• Own renewal and expansion forecasting with Sales and Account Management.
• Build repeatable onboarding, health scoring, and escalation playbooks.
• Be the voice of the customer with Product and Engineering to influence roadmaps.
• Manage escalations for at-risk accounts and strategic relationships.
• Report post-sales metrics (adoption, health scores, GRR/NRR, churn, expansion) to leadership.
• Define professional services offerings mapped to enterprise vs mid-market segments in partnership with Sales.

Conoscenze

Executive leadership

B2B SaaS

Cross-functional collaboration

Renewals strategy & NRR/GRR

Open source/infra familiarity

Data platform concepts

Descrizione del lavoro

Starburst is seeking a VP of Professional Services to lead and scale the post-sales organization responsible for onboarding, adoption, utilization, and renewals. This executive role shapes the customer journey from signed to renewed and growing, directly influencing NRR, GRR, and lifetime value.

You will build and lead a diverse team spanning Customer Success Managers, Enterprise Architects, Technical Engagement Managers, Professional Services, and Educational Services, ensuring customers