Strategic SaaS Customer Success Manager

Intellistack; Denver (CO); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Intellistack is seeking a Customer Success Manager to own post-sale relationships within a portfolio of customers, guiding them to maximize value from our no-code platform. You will partner with Product, Sales, and Engineering to ensure successful adoption, renewals, and potential upsell opportunities.

Ideal candidates have 2+ years in SaaS customer success, strong communication skills, and the ability to navigate cross-functional teams. Some travel may be required as part of client engagements.

Qualifications

• 2+ years of experience as a Customer Success Manager in a SaaS environment.
• Strong knowledge of SaaS platforms and digital ecosystems.
• Background in Product Management, Consulting, Data/Financial Analysis preferred.
• Exceptional communication, presentation, and relationship-building skills.
• High attention to detail, organization, and follow-through.
• Comfort with cross-functional collaboration and strategic thinking.
• Willingness to travel periodically as needed.

Responsibilities

• Oversee onboarding and ensure successful implementation for new accounts.
• Guide existing accounts to maximize value and efficiency with Intellistack’s platform.
• Monitor account health, proactively identifying risk and opportunity.
• Develop success plans and business reviews that align with customer goals.
• Build consultative relationships with executive sponsors and stakeholders.
• Drive adoption, license utilization, and identify expansion opportunities.
• Act as a customer advocate internally across Product, Sales, Engineering, and more.
• Lead strategic check-ins and Adoption Reviews to drive customer alignment.
• Educate customers on available resources like training, certifications, and webinars.
• Partner with Sales to support retention and contract cycles.
• Manage renewals in accounts that are assigned.
• Maintain accurate data on all interactions using Salesforce and other tools.
• Meet account performance objectives including churn reduction and upsell targets.

Skills

Customer Success

SaaS platforms

Communication skills

Relationship-building

Tools

Salesforce

Job description

Intellistack is seeking a Customer Success Manager to own post-sale relationships within a portfolio of customers, guiding them to maximize value from our no-code platform. You will partner with Product, Sales, and Engineering to ensure successful adoption, renewals, and potential upsell opportunities.

Ideal candidates have 2+ years in SaaS customer success, strong communication skills, and the ability to navigate cross-functional teams. Some travel may be required as part of client engagements.