VP, Customer Operations & Growth

Antithesis Operations LLC; Vienna (VA); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Benefits package

Job summary

Antithesis Operations LLC in Vienna, Virginia is looking for a Vice President of Customer Operations to lead the operational foundation of its customer experience organization. This role focuses on overseeing systems, processes, and analytics to support customer lifecycle management.

The ideal candidate will have over 10 years in customer operations, a strong understanding of SaaS environments, and the ability to drive customer retention and operational excellence.

Qualifications

• Proven experience in customer-facing functions including Customer Success and Support.
• Strong understanding of enterprise customer lifecycles.
• Demonstrated success in building scalable operational frameworks.

Responsibilities

• Own and optimize operational processes across the customer lifecycle.
• Establish and track key customer metrics including retention and churn.
• Build and scale customer operations infrastructure and tooling.

Skills

Customer Operations

Customer Success Operations

Cross-functional Leadership

Analytical Mindset

Communication Skills

Education

10+ years of experience in related roles

Tools

Salesforce

Gainsight

Zendesk

HubSpot

Job description

Antithesis Operations LLC in Vienna, Virginia is looking for a Vice President of Customer Operations to lead the operational foundation of its customer experience organization. This role focuses on overseeing systems, processes, and analytics to support customer lifecycle management.

The ideal candidate will have over 10 years in customer operations, a strong understanding of SaaS environments, and the ability to drive customer retention and operational excellence.