Chief Customer Experience & Growth Leader

The Vomela Companies; Elk Grove Village (IL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health care plan

Retirement plan

Life insurance

Paid time off

Short-term disability

Long-term disability

Training & development

Wellness resources

Job summary

The Vomela Companies in Elk Grove Village, IL seeks a VP of Customer Experience & Support to lead a world-class customer service organization. You will define long-term strategy, enable sales growth, and drive high-quality, scalable service across the customer journey.

You will build a unified service model spanning post-sales support, customer success, and sales enablement while implementing metrics to improve satisfaction, retention, and revenue impact.

Qualifications

• 10+ years of leadership experience in customer service, customer success, or related functions.
• Proven ability to build and scale customer-facing teams.
• Strong strategic planning, operations management, and change leadership capabilities.
• Proven ability to collaborate effectively with Sales, Product, and Operations.
• Exceptional communication, executive presence, and relationship-building skills.
• Deep experience with CRM and customer service technologies (Salesforce, Zendesk, ServiceNow, etc.).

Responsibilities

• Lead the customer service organization to support growth, retention, and revenue objectives.
• Build a unified service model integrating post-sales support, customer success, and sales enablement.
• Set performance metrics for customer satisfaction, retention, service efficiency, and revenue impact.
• Oversee escalation management and ensure rapid resolution of high-impact issues.
• Develop leadership bench strength and succession plans.
• Collaborate with Sales, Product, and Operations to optimize handoffs and pricing strategies.

Skills

Leadership

Strategic planning

Operations management

Executive presence

CRM experience

Cross-functional collaboration

Communication

Team development

Tools

Salesforce

Zendesk

ServiceNow

Job description

The Vomela Companies in Elk Grove Village, IL seeks a VP of Customer Experience & Support to lead a world-class customer service organization. You will define long-term strategy, enable sales growth, and drive high-quality, scalable service across the customer journey.

You will build a unified service model spanning post-sales support, customer success, and sales enablement while implementing metrics to improve satisfaction, retention, and revenue impact.