VP, Core Market Operations — Growth & Transformation

First American; United States; Remote; USD 149,000 - 198,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401k plan

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American seeks a Senior Director, Core Market Operations to provide strategic and operational leadership for title and escrow operations across the state, with accountability for P&L, performance, and customer experience. This role partners with Sales to drive growth and platform transformation, championing technology and data-driven decision-making.

The leader will drive operational excellence, develop change-ready leaders, and align resources to capitalize on market opportunities while

Qualifications

• Significant leadership experience in title, escrow, real estate services, or a closely related industry, including P&L ownership and multi-site or regional operations.
• Proven success developing growth strategies and leading meaningful technological, operational, or organizational transformation.
• Strong technology orientation, financial and analytical acumen, and ability to build leadership teams, partner with Sales, identify opportunities, and translate strategy into execution.

Responsibilities

• Own overall P&L; performance, including revenue, profitability, productivity, expense management, and financial objectives.
• Use financial, operational, customer, and market data to identify trends, opportunities, and areas requiring action.
• Create accountability for results while balancing near-term performance with decisions that strengthen the market’s long-term position.
• Develop and execute a comprehensive state strategy with Sales leadership, translating Division objectives into clear priorities and measurable goals.
• Identify untapped market, customer, and operational opportunities and turn them into actionable growth strategies.
• Align talent, technology, resources, and operational capabilities to capitalize on opportunities and strengthen market performance.
• Champion technology and innovation as enablers of growth, efficiency, customer experience, and employee effectiveness.
• Lead technological, operational, and organizational transformation by building understanding, readiness, engagement, and adoption.
• Prepare the market for future platforms and operating models by redesigning processes, developing change-ready leaders, and sustaining performance through transition.
• Lead title and escrow operations across multiple offices, ensuring service quality, risk management, regulatory compliance, and adherence to company standards.
• Continuously evaluate workflows, staffing, organizational structure, and operating practices to improve productivity and scalability.
• Ensure operational capabilities evolve with customer expectations, technology, market opportunities, and business strategy.
• Partner closely with Sales leadership to develop and execute the state’s growth strategy and create shared accountability for market performance.
• Align operational capabilities with customer acquisition, retention, and expansion opportunities.
• Use customer insights, competitive dynamics, and market trends to inform decisions and identify growth opportunities.
• Build and develop a high-performing leadership team capable of delivering today’s results while preparing for future transformation.
• Establish clear expectations and accountability while strengthening talent pipelines and succession plans.
• Create a culture that embraces technology, challenges assumptions, contributes ideas, and continuously improves the business.

Skills

Strategic leadership

P&L ownership

Data-driven decision making

Technology mindset

Talent development

Job description

First American seeks a Senior Director, Core Market Operations to provide strategic and operational leadership for title and escrow operations across the state, with accountability for P&L, performance, and customer experience. This role partners with Sales to drive growth and platform transformation, championing technology and data-driven decision-making.

The leader will drive operational excellence, develop change-ready leaders, and align resources to capitalize on market opportunities while