Senior Enterprise Process Transformation Leader

First American; California; On-site; USD 129,000 - 172,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid time off

Employee stock purchase plan

Job summary

First American is seeking a senior Business Process Owner to optimize the title insurance lifecycle across orders from opening to policy issuance. You will drive modernization, scalability, and automation while balancing regulatory and customer needs.

You will serve as SME for process standards, governance, and enterprise workflow optimization, collaborating with product, technology, and operations to deliver measurable business impact.

Qualifications

• Demonstrated leadership of enterprise-scale process transformation and modernization initiatives.
• Extensive experience with title production systems and platforms.
• Strong ability to map workflows, define governance, and drive automation.
• Experience influencing senior leadership and cross-functional teams.

Responsibilities

• Lead enterprise-wide process reengineering across multiple geographies and units.
• Transform workflows into scalable, digital-first, automated solutions.
• Partner with leadership, product, and technology teams to align initiatives with strategy.
• Develop and govern enterprise process documentation standards and controls.

Skills

Title insurance expertise

Escrow operations

Process improvement

Data visualization

Stakeholder communication

Workflow design

Education

Bachelor’s degree in Business Administration or related field

Tools

Ignite

FAST

SoftPro

ResWare

RamQuest

Qualia

Visio

Lucidchart

Excel

Power BI

Tableau

Job description

First American is seeking a senior Business Process Owner to optimize the title insurance lifecycle across orders from opening to policy issuance. You will drive modernization, scalability, and automation while balancing regulatory and customer needs.

You will serve as SME for process standards, governance, and enterprise workflow optimization, collaborating with product, technology, and operations to deliver measurable business impact.