VP, Co-Brand CX Strategy & Insights Leader

JP Morgan Chase; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

JP Morgan Chase is seeking a Vice President of Customer Experience Strategy in the Co-brand Product Strategy team. You will lead governance of the CX program, translate insights into prioritized improvements, and shape how opportunities are identified and measured across the customer lifecycle.

In this role you will integrate customer signals, define reporting frameworks, and partner with enterprise teams to deploy AI-enabled insights tools.

Qualifications

• Bachelor’s degree required.
• 6+ years in CX, product strategy, or related fields.
• Experience leading complex cross-functional programs.
• Ability to translate signals into exec-level recommendations.
• Strong analytical skills with dashboards.
• Ability to work in ambiguity and drive process improvements.

Responsibilities

• Govern the co-brand CX program priorities and measures.
• Integrate customer signals to identify key needs.
• Define frameworks, taxonomy, and reporting for transparency.
• Partner with enterprise teams for shared data and insights tools.
• Translate insights into prioritized opportunities for roadmaps.
• Lead governance and executive reviews.
• Represent co-brand in cross-business forums.

Skills

Cross-functional leadership

Analytics & reporting

Executive communication

AI-enabled insights

Education

Bachelor’s degree

Tools

BI dashboards (self-service)

Job description

JP Morgan Chase is seeking a Vice President of Customer Experience Strategy in the Co-brand Product Strategy team. You will lead governance of the CX program, translate insights into prioritized improvements, and shape how opportunities are identified and measured across the customer lifecycle.

In this role you will integrate customer signals, define reporting frameworks, and partner with enterprise teams to deploy AI-enabled insights tools.