VP, Co-Brand CX Strategy & Insights

JP Morgan Chase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JP Morgan Chase in New York seeks an experienced VP to lead co-brand Customer Experience Strategy within the Co-brand Product Strategy team. You will govern programs, translate insights into prioritized improvements, and shape end-to-end journeys.

You will collaborate across diverse teams to align customer data, governance, and measurement with product roadmaps, driving measurable impact and executive-ready recommendations.

Qualifications

• Bachelor’s degree required with 6+ years in CX, product strategy, or related fields.
• Proven track record leading cross-functional programs and governance.
• Ability to synthesize signals into executive recommendations.
• Strong analytics and dashboard literacy for data-driven decisions.

Responsibilities

• Govern the co-brand CX program, including priorities, cadence, standards, and success measures.
• Integrate customer signals to identify key needs and pain points.
• Define frameworks, taxonomy, measurement, and reporting for transparency.
• Partner with enterprise teams to adopt shared CX data and AI-enabled insights tools.
• Translate insights into prioritized opportunities influencing roadmaps.
• Lead governance and executive reviews, surfacing priorities and risks.
• Represent co-brand perspectives in cross-business CX forums to inform priorities.

Skills

Cross-functional leadership

Analytics and dashboards

Executive-level storytelling

Stakeholder management

Product strategy

Ambiguity resilience

Education

Bachelor’s degree

Job description

JP Morgan Chase in New York seeks an experienced VP to lead co-brand Customer Experience Strategy within the Co-brand Product Strategy team. You will govern programs, translate insights into prioritized improvements, and shape end-to-end journeys.

You will collaborate across diverse teams to align customer data, governance, and measurement with product roadmaps, driving measurable impact and executive-ready recommendations.