VP, Client Success — Remote-First Growth Leader

HelioCampus; Chapel Hill (NC); On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Flexible schedule

18 PTO days day one

15 paid holidays

Medical/dental/vision coverage

401K with match

Home office perks

Two office locations

Job summary

HelioCampus is a remote-first company focused on higher education performance. The VP of Client Success will lead a team to ensure adoption, retention, and expansion of our products and services, partnering with sales and product teams to drive customer outcomes.

The role requires strategic leadership, strong client relationships, and a deep understanding of customer success principles to deliver measurable value for clients and the company.

Qualifications

• Excellent communication, presentation, and negotiation skills.
• Analytical mindset with data-driven decision making.
• Ability to build and maintain relationships with clients at all levels.
• Strong understanding of customer success principles and best practices.

Responsibilities

• Lead and mentor the client success team to deliver outstanding customer experiences.
• Develop and implement a comprehensive customer success strategy.
• Build and maintain strong relationships with key clients and act as their advocate.
• Oversee onboarding, adoption, retention, and expansion activities.
• Define and track KPIs and report insights to senior management.

Skills

Communication skills

Presentations

Negotiation skills

Analytical mindset

Relationship building

Education

Bachelor's degree in business/marketing or related field

Job description

HelioCampus is a remote-first company focused on higher education performance. The VP of Client Success will lead a team to ensure adoption, retention, and expansion of our products and services, partnering with sales and product teams to drive customer outcomes.

The role requires strategic leadership, strong client relationships, and a deep understanding of customer success principles to deliver measurable value for clients and the company.