Remote VP of Client Success & Growth

HelioCampus; Bethesda (MD); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible work schedule

18 PTO days at start

15 paid holidays

Medical/Dental/Vision coverage

Parental leave

401K with match

Two office locations

Home office perks

Referral bonus

Professional development opportunities

Job summary

HelioCampus is seeking a VP of Client Success to lead a remote-first team focused on driving adoption, retention, and expansion of our products and services. The role emphasizes strategic leadership, cross-functional collaboration, and building strong client relationships across diverse accounts.

The VP will shape customer success strategy, oversee onboarding, and drive measurable outcomes through data-backed initiatives. Travel to Chapel Hill or Bethesda may be required.

Qualifications

• Bachelor's degree in business, marketing, or a related field.
• 8+ years in customer success management or account management, with 3–5 years in a leadership role.
• Strong understanding of customer success principles, data-driven decision making, and metrics.
• Excellent communication, presentation, and negotiation skills.

Responsibilities

• Lead and mentor the client success team to drive adoption, retention, and expansion.
• Develop and implement a comprehensive customer success strategy aligned with company goals.
• Build and maintain strong client relationships, acting as their advocate internally.

Skills

Leadership

Customer management

Strategic thinking

Communication

Education

Bachelor's degree in business or related field

Tools

CRM software

Job description

HelioCampus is seeking a VP of Client Success to lead a remote-first team focused on driving adoption, retention, and expansion of our products and services. The role emphasizes strategic leadership, cross-functional collaboration, and building strong client relationships across diverse accounts.

The VP will shape customer success strategy, oversee onboarding, and drive measurable outcomes through data-backed initiatives. Travel to Chapel Hill or Bethesda may be required.