VP of Client Success - Remote, Data-Driven Growth

Visa Hunt; United States; On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Medical coverage

401K

Job summary

HelioCampus is a remote-friendly company seeking a VP of Client Success to lead the client success team, drive adoption, retention, and expansion of products and services, and build strong relationships with clients.

The role requires strategic leadership, deep customer success expertise, and cross‑functional collaboration with sales, product, and marketing to deliver long‑term value for clients and the business.

Qualifications

• Bachelor’s degree in business, marketing, or a related field (advanced degree preferred).
• Typically 8+ years in customer success management, with at least 3–5 years in leadership.
• Strong understanding of customer success principles and best practices.
• Excellent communication, presentation, and negotiation skills.

Responsibilities

• Lead, mentor, and motivate the client success team with a culture of excellence.
• Develop and implement a customer success strategy aligned with company goals.
• Build and maintain relationships with key clients and act as their advocate.
• Oversee onboarding for new clients and drive product adoption.
• Identify upsell opportunities and drive retention and expansion initiatives.
• Define and report KPIs to measure team performance and impact.

Skills

Team Leadership

Customer Success

Strategic thinking

Data-driven decisions

Communication

Education

Bachelor’s degree in business/related field

Tools

CS software tools

Job description

HelioCampus is a remote-friendly company seeking a VP of Client Success to lead the client success team, drive adoption, retention, and expansion of products and services, and build strong relationships with clients.

The role requires strategic leadership, deep customer success expertise, and cross‑functional collaboration with sales, product, and marketing to deliver long‑term value for clients and the business.