VP, Client Success & Growth — Financial Institutions

Visa; Ashburn (GA); Hybrid; USD 229,000 - 338,000; Full time

Job summary

Visa, a global payments leader, seeks a Vice President, Client Success, North America Financial Institutions. This role leads post-sale client strategy for Super Regional and Regional FI, Sponsor Banks, and DPS clients across North America, driving value realization and measurable outcomes.

You will align Sales, Product, Technology, Finance, Risk, and Operations; build a high-performing team; champion data-driven transformation with AI-enabled capabilities; travel up to 20% and hybrid work model.

Qualifications

• 12+ years of work experience with a bachelor’s degree, or 10+ years with an advanced degree, or 8+ with a PhD.
• 15+ years in payments/financial services/technology/consulting or related industry.
• 10+ years of people leadership, including dispersed teams.

Responsibilities

• Lead Client Success strategy for North America FI, Sponsor Banks, and DPS clients.
• Own client success outcomes and ensure measurable value from Visa products and services.
• Build relationships with C-suite stakeholders and act as executive sponsor.
• Partner with Sales on account planning and growth opportunities.
• Oversee end-to-end post-sale journey, onboarding, delivery, optimization, and renewal.
• Align cross-functional teams to deliver integrated client outcomes.
• Provide executive reporting on results and priorities.

Skills

Executive leadership

Client leadership

Strategic planning

Cross-functional collaboration

Relationship management

Data-driven decision-making

AI concepts awareness

Education

Bachelor’s degree

Advanced degree (Masters/MBA/JD/MD)

PhD

Job description

Visa, a global payments leader, seeks a Vice President, Client Success, North America Financial Institutions. This role leads post-sale client strategy for Super Regional and Regional FI, Sponsor Banks, and DPS clients across North America, driving value realization and measurable outcomes.

You will align Sales, Product, Technology, Finance, Risk, and Operations; build a high-performing team; champion data-driven transformation with AI-enabled capabilities; travel up to 20% and hybrid work model.