Senior Director, Payments Implementation & Delivery

Visa; Ashburn (VA); Hybrid; USD 160,500 - 285,600; Full time

Job summary

Visa is seeking a Director of VCA Implementation Services to lead a high‑performing VIS team and deliver enterprise‑scale implementations for Super Regionals clients. You will shape offerings, manage multi‑stream programs, and collaborate with regional teams to ensure measurable client outcomes.

The role requires 10+ years in client‑facing programs, a Bachelor's degree, and strong leadership in consultative selling, architecture, and delivery management.

Qualifications

• 10+ years of experience leading client-facing implementation, integration, or transformation programs in financial services, payments, or consulting, including accountability for scope, budget, risk, and delivery outcomes.
• Bachelor's degree required, and advanced degree preferred.

Responsibilities

• Build, lead, and develop a multidisciplinary VIS team comprising solution architects, implementation leads, and delivery professionals.
• Establish operating rhythms, delivery standards, and quality controls that improve consistency and client outcomes across VIS engagements.
• Coach and mentor leaders and individual contributors, fostering a culture of accountability, collaboration, and continuous improvement.
• Lead the design of VIS solutions that help clients implement Visa products, platforms, and services within their technology and operating environments.
• Shape and evolve VIS offerings to be modular, scalable, and repeatable while allowing for client-specific customization.
• Partner with VCA Practices, Product, Technology, and regional teams to ensure VIS solutions are aligned with Visa's broader strategy and capabilities.
• Serve as a senior executive sponsor in client engagements, owning complex conversations related to implementation approach, scope, value, and risk.
• Partner with sales and VCA Practice leaders to identify client needs and support deal pursuit and closure.
• Clearly articulate the value of VIS services, including how effective implementation accelerates client outcomes and maximizes Visa investments.
• Deliver VIS engagements on time, within scope and budget, and to agreed quality standards.
• Apply strong program and change management discipline to complex implementations involving multiple stakeholders and dependencies.
• Proactively identify and mitigate delivery risks, escalating and resolving issues with diplomacy and urgency.
• Maintain a strong understanding of client operating models, processor and issuer environments, and the competitive landscape.
• Tailor VIS approaches to the distinct needs of Super Regionals clients.
• Use market insights and client feedback to continuously refine VIS offerings and delivery models.

Education

Bachelor's degree

Job description

Visa is seeking a Director of VCA Implementation Services to lead a high‑performing VIS team and deliver enterprise‑scale implementations for Super Regionals clients. You will shape offerings, manage multi‑stream programs, and collaborate with regional teams to ensure measurable client outcomes.

The role requires 10+ years in client‑facing programs, a Bachelor's degree, and strong leadership in consultative selling, architecture, and delivery management.