Senior Client Success Strategist

Visa; Atlanta (GA); On-site; USD 127,000 - 204,000; Full time

Job summary

Visa is seeking a Sr. Consultant, Client Success in Atlanta, GA to own post-sale client relationships and drive adoption of Visa products. You will collaborate with Sales and Product to maximize benefits realization and value, deploy client support strategies, and support multi-regional client operations.

This role requires strong leadership, professionalism, and the ability to work across teams. You will manage client success initiatives, develop education materials, and drive operational

Qualifications

• Bachelor degree or higher with 8+ years of relevant work experience.
• Experience in client success, account management, or related roles.
• Strong communication and relationship-building skills.

Responsibilities

• Oversee implementation of new Visa products for clients.
• Define and track client success plans with adoption metrics.
• Collaborate with Sales and Product to optimize value realization.
• Lead client reviews and coordinate cross-functional teams.
• Develop client education materials and training webinars.
• Respond to escalations and manage major incidents.

Skills

Client relationships

Customer centric

Success planning

Client engagement

Proactiveness

Critical thinking

Credibility building

Education

Bachelor degree

Advanced degree

PhD

Job description

Visa is seeking a Sr. Consultant, Client Success in Atlanta, GA to own post-sale client relationships and drive adoption of Visa products. You will collaborate with Sales and Product to maximize benefits realization and value, deploy client support strategies, and support multi-regional client operations.

This role requires strong leadership, professionalism, and the ability to work across teams. You will manage client success initiatives, develop education materials, and drive operational