VP Client Success (Fully Remote)

HealthEquity; United States; Remote; USD 194,000 - 256,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Job summary

HealthEquity is seeking a senior Client Success leader in the United States to own strategy, operating model, and financial performance for a large client success organization. You will direct approximately 250 team members supporting about 5,000 clients and drive retention, renewals, and revenue protection.

The role requires 15+ years in client success or account management and at least 8+ years leading multi-layer teams through senior leadership, with a focus on leveraging AI and automation to

Qualifications

• 15+ years leadership in Client Success or account management.
• 8+ years managing multi-layer teams through senior leaders.

Responsibilities

• Own strategy, operating model, and financial performance for Client Success.
• Lead ~250 team members supporting 5,000 clients.
• Drive client retention, renewal readiness, and revenue protection.
• Champion AI and automation to reduce friction and improve productivity.

Skills

Leadership

Client Success

Account Management

Job description

• Own strategy, operating model, and financial performance for Client Success.
• Lead ~250 team members supporting 5,000 clients.

Key Responsibilities:

• Drive client retention, renewal readiness, and revenue protection.
• Champion AI and automation to reduce friction and improve productivity.

Candidate Profile:

• 15+ years of leadership in Client Success or account management.
• 8+ years managing multi-layer teams through senior leaders.

Compensation:

• $193,500-$256,000/year plus remote work and travel.

HealthEquity

HealthEquity saves and improves lives by empowering healthcare consumers with benefit solutions. The company fosters a remarkable, data-driven culture and values client success and innovation.