Client Success Principal (Fully Remote)

Included Health, Inc.; United States; Remote; USD 128,000 - 167,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k)

Parental leave

Job summary

Included Health, Inc. is seeking a Senior Client Success Manager to lead a portfolio of complex enterprise clients in a remote-first environment. This role focuses on delivering measurable goals, retention strategies, and business reviews with a focus on value delivery.

You will identify upsell opportunities and partner closely with client executives, acting as a trusted advisor supported by strong data insights and an understanding of employer benefits landscapes.

Qualifications

• 7+ years client success experience with mid to large enterprise clients.
• Deep understanding of employer benefits landscape and executive-level communication.
• Proven data analysis skills to derive insights supporting client value.

Responsibilities

• Manage a portfolio of complex clients, reselling value and identifying upsell opportunities.
• Develop measurable client goals, retention plans, and deliver business reviews.
• Conduct Partnership Connect meetings and serve as a trusted advisor to client executives.

Skills

Client success

Executive communication

Data analysis

Job description

• Manage a portfolio of complex clients, reselling value and identifying upsell opportunities.
• Develop measurable client goals, retention plans, and deliver business reviews.
• Conduct Partnership Connect meetings and serve as a trusted advisor to client executives.

Qualifications:

• 7+ years client success experience with mid to large enterprise clients.
• Deep understanding of employer benefits landscape and executive-level communication.
• Proven data analysis skills to derive insights supporting client value.
• Base salary range $127,660 - $167,112 per year, plus bonus and equity.
• Full medical, vision, dental, 401(k), and disability coverage.
• 12 weeks paid parental leave, PTO/DTO, and remote-first culture.

Included Health

Included Health is a healthcare company delivering integrated virtual care and navigation, offering members care guidance, advocacy, and personalized virtual and in-person care. It is a remote-first organization on a mission to raise the standard of healthcare for everyone, breaking down barriers to high-quality care.