Customer Success Manager (Fully Remote)

Sword Health; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Sword Health is an AI care company building a 24/7 AI-native platform for physical therapy, women's health, and mental health. You will own 20-30 enterprise accounts, driving retention and renewals while building executive relationships.

This role emphasizes proactive strategy and risk management in a remote setting. In collaboration with Sales, Product, and Clinical teams, you’ll create renewal plans, leverage data, and influence senior stakeholders to ensure client success and long-term

Qualifications

• Enterprise customer success and renewal experience.
• Strong communication and data analysis skills.
• Comfort in remote, fast-paced environments.

Responsibilities

• Create proactive account and renewal plans.
• Use data to influence senior stakeholders.
• Coordinate with Sales, Product, and Clinical.

Skills

Communication

Data analysis

Job description

• Own 20-30 enterprise accounts, driving retention and renewals.
• Identify risks early and build executive relationships.

What You'll Do:

• Create proactive account and renewal plans.
• Use data to influence senior stakeholders.
• Coordinate with Sales, Product, and Clinical.

Requirements:

• Enterprise customer success and renewal experience.
• Strong communication and data analysis skills.
• Comfort in remote, fast-paced environments.

Sword Health

Sword Health is an AI care company building a 24/7 AI-native platform for physical therapy, women's health, and mental health. With 700,000+ members, 1,000+ enterprise clients, and over $500M in funding, it's a fast-moving, mission-driven workplace.